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FRANCHISING FOR DUMMIES, 2ND EDITION(特许经营初阶 第2版)
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Things To Do Before You're Old and Boting 变老前应该做的101件事101
作者简介： Richard Horne is a designer of record covers (Faith No More and Tom Jones), book jackets (Paul Morley, Sean French and the Harry Potter series) and websites (www.dancingeyes.net, www.ashwednesday.co.uk and www.oryxandcrake.co.uk), as well as a greetings card and magazine illustrator (the Guardian and Sugar magazine). A self-confessed chancer and left-hander, he lives in East London. Originally from somewhere else, Helen Szirtes found herself abandoned at the age of 29 on a deserted beach, where she was brought up by giant, friendly, killer crabs. With just her instinct, her phone, a multi-coloured biro and three berries, she managed to survive the lonely 24 minutes before she was discovered exhausted, dishevelled and ready to tell her amazing story through verse, doodling and electronic beeps. She also helped to write this book.
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Yahoo! Web Analytics: Tracking, Reporting, And Analyzing For
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有效知识管理：最佳实践大纲EFFECTIVE KNOWLEDGE MANAGEMENT
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开放特权非官方指南 The Unofficial Guide to Opening a Franchise
作者简介： JASON R. RICH is the author of nearly thirty books and numerous articles on career-related issues, technology, e-commerce, entertainment, and travel. He authored The Unofficial Guide to Starting a Business Online (Wiley). He's also the series editor of Entrepreneur magazine's Personal Finance Pocket Guides.
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101 Quick Tips: Create A Great Customer Experience (Penguin
Whetheryou’re se rf—emptoyed：own or run abusinessinthetrades．retail．services or financial sector；manufactureproducts or g row produce；rety on tourism．foot traffic orsubscribers for sales—you have customers 101 Quick Tips：Create a Great CustomerExperience brings together two internationa LLy respected andaccomptished customer service exponents in Debbie May0—Smith and Drlan Brooks They reveal the tips you need to stand head andshoutders above the crowd to build customer Loya Lty．word of mouthand profits Don’t miss this opportunity!
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The Elegant Solution最佳方案：丰田的创新模式
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Harvard Business Review ON Managing Your Career规划你的职业
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You, Inc.: The Art of Selling Yourself（ISBN=9780446695817） 英
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绩效顾问操作手册：组织改善的工具与技巧 The Performance Consultant's Fieldbook:
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The Whole Brain Business Book 全脑优势
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The Unwritten Rules: The Six Skills You Need To Get Promoted
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客户关系管理(哈佛商业评论系列) HBR: ON CUSTOMER RELATIONSHIP MANAGE HAR
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Subliminal Persuasion: Influence & Marketing Secrets They Do
作者简介： Dave Lakhani is President of Bold Approach Inc., the nation's first business acceleration strategy firm. He is an in-demand speaker worldwide on the topics of marketing, sales, persuasion, influence, rapid ideation, consumer seduction, and business acceleration strategy. He is also the author of Persuasion and The Power of an Hour, both from Wiley. For more information, visit www.howtopersuade.com or www.boldapproach.com.
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CULTURE CODE, THE(ISBN=9780767920575)
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The Complete Idiot's Guide to Getting Rich, 3E(ISBN=97815925
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SOUL OF LEADERSHIP, THE(ISBN=9780307408068)
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The Elegant Solution: Toyota's Formula for Mastering Innovat
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World Famous：How to Give Your Business a KickAss Brand Ident
Author David Tyreman used his world famous strategies and techniques to grow his small garage-based business into a multimillion-dollar powerhouse. In World Famous he gives you proven ways to connect more closely with the hearts and minds of your customers—and his own foolproof blueprint for getting a measurable return from your marketing dollars every time.
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通用电气成功的秘密 The Secret to GE＇s Success
作者简介； William Rothschild, who witnessed GE’s revolution firsthand, explains the five keys that made GE a global phenomenon—and gives managers a complete toolkit for duplicating its remarkable success. He explains the GE Code—the hallmark of all GE leadership teams—and provides a far-ranging pre*ive plan for strategizing the GE way.
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销售大赛：今日赢得客户的技巧（CHAMPIONSHIP SELLING）
"Every business leader and sales professional will benefit from Championship Selling." —Jeffrey J. Fox , bestselling author of How to Become a Rainmaker "Championship Selling provides a comprehensive framework for individuals and entire companies to build lasting value. Read this book if you don't want to be left behind." —Mike Charette, Vice President Customer Development - Wal-Mart, Johnson & Johnson "Championship Selling will help you see the customer in a refreshing new light." —Tom Greco, Senior Vice President Sales, Frito-Lay North America "Forget books on getting the customer to see it your way. Championship Selling tells you something much more valuable: how to see it the customer's way." —George Cooke, CEO, Dominion of Canada General Insurance "The concepts in Championship Selling speak directly to the shift companies need to adopt if they want to position themselves for success in today's environmen
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THE SKILLED NEGOTIATOR: MASTERING THE LANGUAGE OF ENGAGEMENT
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(新新事物-硅谷文化)THE NEW NEW THING:A Silicon Valley Story
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面向架构服务的傻瓜书 Service Oriented Architecture For Dummies
作者简介： Judith Hurwitz has been a leader in the technology research and strategy consulting fields for more than 20 years. In 1992, she founded the industryleading research and consulting organization, Hurwitz Group. Currently, she is the President of Hurwitz & Associates, a research and consulting firm with a portfolio of service offerings focused on identifying customer benefit and best practices for buyers and sellers of information technology in the United States and Europe. Judith has held senior positions at John Hancock and Apollo Computer and is a frequent keynote speaker at industry events. She earned BS and MS degrees from Boston University and was honored by Boston University’s College of Arts & Sciences, when it named her a distinguished alumnus in 2005. She is also a recipient of the 2005 Massachusetts Technology Leadership Council award.
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The Mentor'S Guide, Second Edition: Facilitating Effective L
Top 10 Reasons Why The Mentors Guide, 2nd Edition, Will HelpYou Be a Better Mentor Author, Lois J. Zachary 1. It has practical relevance beyond mentoringrelationships. 2. It offers guidelines for engaging in must-have mentoringconversations. 3. It will increase your understanding about generationaldifferences and help you understand which approaches you need totake in facilitating the learning of your mentee. 4. Reading it is a professional development tool; it will assistyou in mentoring more effectively and growing in the role as amentor. 5. It is grounded in solid knowledge of how adults learn andaddresses how topics such as emotional intelligence,transformational learning, and self-directed learning play out in amentoring relationship. 6. You will learn about the many different configurations ofmentoring relationships and how to facilitate them. 7. The emphasis on the context of difference will change yourthinking about mentoring forever. 8. In
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Escaping the Price-Driven Sale: How World Class Sellers Crea
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Getting to Yes（ISBN=9780395631249）
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How Do You Work This Life Thing?： Advice for the Newly Indep
作者简介： Lizzie Post is the great-great-granddaughter of Emily Post and the daughter of best-selling author Peter Post. She is the first member of the fourth generation of Posts to write a book on etiquette. A University of Vermont graduate with a bachelor of science in art education, she lives and works in Burlington, Vermont.
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Buy-In: Saving Your Good Idea from Getting Shot Down （ISBN 9
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商业基础用语（练习册） Business Basics Workbook
作者简介： David Grant worked for 8 years with the International House in France, Spain, and England, as a teacher, teacher trainer, and Director of Studies. In 1990 he moved to Nantebs in the west of France, where he opened his own private training organization, International Language Services. Robert McLarty has been involved in Business English teaching since 1979. He is a teacher and teacher trainer, and has run a number of RSA Diploma and teacher-training courses. From 1986 to 1997, Robert was the Director of ILC Paris. In 1998 he moved to Oxford to run OISE Oxford and in 2004 he joined Oxford University Press ELT Division as Publishing Manager, Business English.
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公司管理：丑闻与全球市场时代的关系与公司管理GOVERNING THE CORPORATION
作者简介： Dr Justin O'Brien runs the Corporate Governance Programme at the School of Law, Queen's University, Belfast. He is the author of Wall Street on Trial, also published by John Wiley & Sons. He is currently working on a major international research project examining regulatory regime change in global financial markets, funded by the Economic and Social Research Council.
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企业举报人的艰难历程Extraordinary Circumstances : The Journey of a Cor
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Trump University Entrepreneurship 101: How To Turn Your Idea
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BUSINESS THE RICHARD BRANSON WAY (理查德·布兰森经营之道：伟大商标创建者10个绝招)
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管理及领导力(哈佛商业评论系列)HBR: ON MIND OF THE LEADER
作者简介： Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.
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Customer Service Training 101 Quick and easy Techniques That
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Organizational Culture And Leadership, Fourth Edition 978047
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Business Genetics: Understanding 21st Century Corporations u
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Trump-Style Negotiation: Powerful Strategies And Tactics For
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Trump University品牌101: How To Build The Most Valuable Asset
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有效公共管理者：角色伦理学方法The Responsible Administrator: An Approach to
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SMARTER, FASTER, BETTER 更精、更快、更好：有效、持久与实现领导的战略
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The Theory of Fixed Point Classes
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作者简介： Gary R.Heerkens,P.M.P,C.B.M.,P.E.,is president of Management Solutions Group,Inc.,a provider projict management educational solutions and organi-zational support.He is also the author of Project Management in McGraw-Hill's Briefcase Books series.
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THE ONE PAGE PROJECT MANAGER(项目管理人员的一页文件：集任何规格、类型、预算于一页)
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Organizational Surveys: Tools for Assessment and Change组织调研
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China Business Handbook 2010 中国商旅手册 9780955585470
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Coaching and Mentoring (Harvard Business Essentials): How to
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The Sales Bible: The Ultimate Sales Resource Revised Editon
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Bullish Thinking: The Advisor’s Guide to Surviving and Thriv
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The Supervisor's Big Book of Lists(ISBN=9780131227712)
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ENCORE EFFECT, THE(ISBN=9780385519052) 英文原版
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SAP SCM：供应链管理应用与模型 SAP SCM: Applications and Modeling for Su
作者简介： DANIEL C. WOOD is a senior business system analyst for supply chain management at Intel Corporation; he also serves as an adjunct faculty in the Department of Information Systems at Arizona State University's W.P. Carey School of Business.
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